We want you to be satisfied with your purchase. If you are not completely happy with your travel bag, you may return it under our Return and Refund Policy. Please read the following sections carefully to understand the process and requirements for returns.

Return Eligibility

To be eligible for a return, the item must be unused and in the same condition that you received it. It must also be in the original packaging. If the item shows signs of use or damage, we reserve the right to deny the return. You must initiate the return process within 30 days of receiving your order to qualify for a refund.

How to Request a Return

To request a return, you must send an email to [email protected]. In your email, include your order number, the reason for the return, and any relevant details about the item. We will respond to your request within 3 business days with instructions on how to proceed. Please do not send your item back without receiving confirmation from us.

Return Shipping Costs

Customers are responsible for the return shipping costs unless otherwise agreed upon. We recommend using a trackable shipping service or purchasing shipping insurance for items over a certain value. We do not guarantee that we will receive your returned item, and you must ensure it is properly packaged to avoid damage during transit.

Refund Process

Once we receive your returned item, we will inspect it and notify you of the approval or rejection of your refund. If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment within 7 business days. Please note that depending on your bank or credit card company, it may take additional time for the refund to reflect in your account.

Exchanges

We do not offer direct exchanges. If you wish to exchange an item for a different size or color, you must return the original item and place a new order for the desired item. Follow the return process outlined above to initiate your return. Once we receive your returned item, you can place a new order at your convenience.

Damaged or Defective Items

If you receive a damaged or defective item, please contact us immediately at [email protected]. Include your order number and a description of the issue along with photos if possible. We will assess the situation and may offer a replacement or refund based on our evaluation. Claims for damaged or defective items must be made within 7 days of receiving the product.

Final Notes

We reserve the right to update or modify this Return and Refund Policy at any time. Any changes will be posted on our website, and it is your responsibility to review the policy periodically. By making a purchase, you agree to the terms outlined in this policy. If you have any questions or concerns, please reach out to us via email for assistance.